combines technical platform knowledge and industry planning standards to provide unparalleled support to our clients. Our live support portal provides quick, easy access to real-time status and updates on help tickets, change requests and much more.
Comprised of BC in the Cloud platform experts, the team is also skilled in several programming languages to help quickly assess and resolve questions
Issue management is tracked in real time; the team provides status updates via portal and email alerts
Specified users can access all tickets created by members of their organization
Clients are provided with a “sandbox” environment for hands-on testing
Live webinars and video recordings are offered to demonstrate new features and enhancements
Release notes are archived on the portal for quick access to new feature documentation
Support tickets can be logged within our Client Management System. Your login credentials are the same as your BC in the Cloud account. If you are having issues, please contact your system administrator.