Last Updated February 12, 2017

BC in the Cloud (“BC in the Cloud” or the “Company”), a subsidiary of Queue in the Cloud LLC, is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”) and individuals who register to use the Services as defined below (“Customers”). This Privacy Policy describes BC in the Cloud’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by BC in the Cloud (the “Services”).

As a wholly-owned U.S. subsidiary of Queue in the Cloud LLC, BC in the Cloud complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. BC in the Cloud has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. The Federal Trade Commission has jurisdiction over BC in the Cloud’s compliance with the Privacy Shield.

 

1. Web sites covered

This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: http://www.bcinthecloud.com and https://app.bcinthecloud.com (collectively referred to as “BC in the Cloud’s Web sites” or “the Company’s Web sites”).

BC in the Cloud’s Web sites may contain links to other Web sites. The content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

 

2. Information collected

When expressing an interest in obtaining additional information about the Services or registering to use the Services, BC in the Cloud requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, BC in the Cloud may require you to provide the Company with financial qualification and billing information, such as billing name and address,  and the number of employees within the organization that will be using the Services (“Billing Information”). BC in the Cloud may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About BC in the Cloud Customers”.

As you navigate the Company’s Web sites, BC in the Cloud may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).

 

3. Use of information collected

The Company uses Data about BC in the Cloud Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use Data about BC in the Cloud Customers and Data About BC in the Cloud Attendees for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.

BC in the Cloud uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About BC in the Cloud Customers and Data About BC in the Cloud Attendees to provide personalized information about the Company.

 

4. Web Site Navigational Information

Cookies, Web Beacons and IP Addresses
BC in the Cloud uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.

Cookies
BC in the Cloud uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, BC in the Cloud’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to BC in the Cloud, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to the Company.

BC in the Cloud uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

Web Beacons
BC in the Cloud uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, BC in the Cloud may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. BC in the Cloud uses Web beacons to operate and improve the Company’s Web sites and email communications.

IP Addresses
When you visit BC in the Cloud’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, BC in the Cloud uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.

BC in the Cloud also collects IP addresses from Customers whey they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.

 

5. Public forums, refer a friend, and customer testimonials

BC in the Cloud may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. BC in the Cloud is not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. BC in the Cloud will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. BC in the Cloud does not store this information.

 

6. Sharing of information collected

Service Providers
BC in the Cloud may share Data About BC in the Cloud Customers and Data About BC in the Cloud Attendees with the Company’s contracted service providers so that these service providers can provide services on our behalf. Unless described in this Privacy Statement, BC in the Cloud does not share, sell, rent, or trade any information with third parties for their promotional purposes.

Compelled Disclosure
BC in the Cloud reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

 

7. International transfer of information collected

To facilitate BC in the Cloud’s global operations, the Company may transfer and access Data About BC in the Cloud Customers from around the world, including the United States. This Privacy Statement shall apply even if BC in the Cloud transfers Data About BC in the Cloud Customer to other countries. BC in the Cloud agrees to abide by all Privacy Shield principles, including accountability for onward transfers.

 

8. Communications preferences

BC in the Cloud offers Visitors and Customers who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to support@bcinthecloud.com. Customers cannot opt out of receiving transactional emails related to their account with BC in the Cloud or the Services.

 

9. Correcting and updating your information

Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to https://app.bcinthecloud.com with your BC in the Cloud username and password and click “Personal Setup”. To update an organization’s information, please login to https://app.bcinthecloud.com with your BC in the Cloud username and password and select “Account Settings”.  To update Billing Information or have your registration information deleted, please email support@bcinthecloud.com or call +1 (267) 341-9610.

 

10. Customer Data

BC in the Cloud Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). BC in the Cloud will not review, share, distribute, or reference any such Customer Data except as provided in the BC in the Cloud Master Subscription Agreement, or as may be required by law. In accordance with the BC in the Cloud Master Subscription Agreement, BC in the Cloud may access Customer Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.

BC in the Cloud customers and prospective customers may choose to include Personal Data among the data stored at BC in the Cloud data centers. BC in the Cloud processes only the Personal Data that its customers or prospective customers have chosen to share with BC in the Cloud. BC in the Cloud has no direct or contractual relationship with the subject of such Personal Data (a “Data Subject”). As a result, when a customer or prospective customer shares Personal Data, the customer or prospective customer is solely responsible for satisfying all legal obligations owed directly to the Data Subject under applicable data protection laws.

It is the customer’s or prospective customer’s responsibility to ensure that Personal Data it collects can be legally collected in the country of origin. The customer or prospective customer is also responsible for providing to the Data Subject any notices required by applicable law and for responding appropriately to the Data Subject’s request to exercise his or her rights with respect to Personal Data. In addition, the customer or prospective customer is responsible for ensuring that its use of BC in the Cloud’s hosted solutions or BC in the Cloud’s Services are consistent with any privacy policy the customer or prospective customer has established and any notices it has provided to Data Subjects.

BC in the Cloud is not responsible for its customers’ or prospective customers’ privacy policies or practices or for the customers’ or prospective customers’ compliance with such policies or practices. BC in the Cloud does not review, comment upon, or monitor its customers’ or prospective customers’ privacy policies or their compliance with such policies. BC in the Cloud also does not review instructions or authorizations provided to BC in the Cloud to determine whether the instructions or authorizations are in compliance with, or conflict with, the terms of a customer’s or prospective customer’s published privacy policy or of any notice provided to Data Subjects. Customers and prospective customers are responsible for providing instructions and authorizations that comply with their policies, notices, and applicable laws.

 

11. Limitation of Use and Disclosure of Data

Data subjects have the right to opt out of (a) disclosures of their Personal Data to third parties not identified at the time of collection or subsequently authorized, and (b) uses of Personal Data for purposes materially different from those disclosed at the time of collection or subsequently authorized.  BC in the Cloud’s customers and prospective customers are responsible for informing Data Subjects when they have the right to opt out of such uses or disclosures.

Data Subjects who wish to limit the use or disclosure of their Personal Data should submit that request to BC in the Cloud’s customer or prospective customer that controls the use and disclosure of their Personal Data. BC in the Cloud will cooperate with its customers’ and prospective customers’ instructions regarding Data Subjects’ choices.

 

12. Security

BC in the Cloud uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When supported by a Visitor or Customer’s browser, Secure Socket Layer (SSL) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. BC in the Cloud also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. BC in the Cloud also offers enhanced security features within the Services that permit Customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their BC in the Cloud usernames and passwords.

Because the Company uses the Services to maintain Data About BC in the Cloud Customers, this information, which is stored in the Services, is secured in the same manner as described above for Customer Data.

 

13. Changes to this Privacy Statement

BC in the Cloud reserves the right to change this Privacy Statement. BC in the Cloud will provide notification of the material changes to this Privacy Statement through the Company’s Web sites.

 

14. Recourse, Enforcement, and Liability

In compliance with the Privacy Shield Principles, BC in the Cloud commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact BC in the Cloud at:

info@bcinthecloud.com or by mailing BC in the Cloud, Attn: Legal Department, 3238 W. Germantown Pike, Eagleville, PA 19403.

BC in the Cloud has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

In addition to the above dispute resolution mechanisms, Data Subjects may invoke binding arbitration if their complaint is not resolved after referral from the relevant DPA. For more information about binding arbitration, visit https://www.privacyshield.gov.